Pacific Time. How to apply. How do I open a new account? Our busiest call times are weekdays between 9 a. You can apply to the Customer Crisis Fund for a grant payment to avoid disconnection. Start by letting us know what type of electrical service you need, and where. Specialized connection services.
Learn more. Find information on the process for large industrial connections that include transmission over 35kV or a distribution 35kV and under service. Contractor authorizations and permits. Multi-residential buildings and commercial connections Discover how to get prepare for, and make a request, with our step-by-step guide. If you don't already manage existing BC Hydro accounts online, get started by signing up online. Technical info for engineers, contractors and developers.
Apply for help with the Customer Crisis Fund.
Single-residential new building & renovation connections
Learn more. Complete the form Please Modify or temporarily disconnect. Ask a question. You may have already started a connection request with us on the phone. Electrical service extensions Get information and start a quote if you are adding infrastructure, including power lines, poles, transformers, or increasing the capacity of our system.
New BC Hydro customers
Move-in, move-out. Call us to report a power outage in your area or to get information you couldn't find online. Is this helpful? Multi-residential buildings and commercial connections Discover how to get prepare for, and make a request, with our step-by-step guide. Call centre hours. Your billing plan e.